Delivery and returns
Shipping Information
At Malinalli, we aim to deliver your order quickly and securely. All orders are processed and shipped from New York, USA.
Orders placed before 2:30 PM (EST) are typically processed the same business day. Orders placed after this time will ship the following business day.
Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Options
We offer the following shipping options:
Standard Shipping (USA)
Estimated delivery: 3–7 business days
Expedited Shipping (USA)
Estimated delivery: 2–3 business days
International Shipping
Estimated delivery: 7–14 business days
Shipping times are estimates and may vary depending on the destination, weather conditions, and carrier delays.
Free Shipping
We offer free standard shipping on qualifying orders:
Free U.S. shipping on orders over $150
Promotional free shipping offers may vary during special sales or events.
International Orders
Malinalli ships internationally to many countries.
International orders may be subject to customs duties, taxes, and import fees determined by your country’s customs authority. These charges are the responsibility of the customer.
We recommend checking with your local customs office before placing an order if you have questions regarding import charges.
International Orders
Your order will arrive in discreet, eco-friendly packaging designed to protect your items while minimizing environmental impact.
All items are carefully packaged to ensure they arrive in excellent condition.
Returns & Exchanges
We want you to be completely satisfied with your purchase.
If you are not fully satisfied, you may return eligible items within 14 days of delivery.
Return Process
To start a return or exchange, please contact our support team:
Email: support@malinalli.com
Once your return request is approved, you will receive instructions on how to send the item back.
Refunds
Once your return has been received and inspected, your refund will be processed within 3–5 business days.
Refunds will be issued to the original payment method used during checkout. Depending on your bank or card provider, it may take additional time for the funds to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible and arrange a replacement if necessary.
Questions
If you have any questions regarding shipping or returns, please contact our team at:
We’re always happy to help.
